Frequently asked
questions

Most ready-made pairs ship within 2–5 business days. Custom orders typically take 7–14 days depending on complexity.

Yes — after dispatch we send a tracking number via email and WhatsApp when available. Use the tracking link to see live updates.

Currently we ship nationwide across Nigeria. International shipping is coming soon — please contact us to discuss options.

We accept returns within 14 days for eligible items. Custom orders are non-returnable unless defective. Refunds are processed within 5–10 business days after inspection.

Yes — exchanges depend on stock availability. Contact support to start an exchange and we'll guide you through the steps.

Submit your brief via the custom orders page. We'll draft a design and confirm materials, sizing, and cost before production begins.

Visit our sizing guide for product-specific charts and a simple 3-step measuring flow. If still unsure, contact support with your measurements.

We accept bank transfers, card payments, and mobile money where available. Coupons and discounts are applied at checkout.

Enter the coupon code at checkout in the Promo field. Some discounts exclude custom orders or sale items; check the coupon terms.

No — you can checkout as a guest. Creating an account gives faster checkout, order history, and easier returns.

Contact support within 48 hours with photos of the packaging and damage. We'll provide a repair, replacement, or refund as appropriate.

Reach out with your measurements and we can recommend an exchange, size adjustment, or custom solution.

Manufacturing defects reported within 30 days are eligible for repair or replacement. Normal wear is not covered.