SHIPPING & RETURNS POLICY
Every D’FOOTPRINT order moves through a structured production and delivery process. Our shipping and returns policy explains our 3–7 day handmade processing period, nationwide delivery, and the conditions for replacements and refunds.
At D’FOOTPRINT, every pair of footwear is carefully handcrafted before it reaches you. Our shipping and returns process is designed to maintain the same level of structure, accountability, and craftsmanship that defines our brand.
Please review the information below before placing an order.
1. Order Processing
All D’FOOTPRINT footwear is handmade.
Orders require a production period of 3 to 7 days, depending on:
Current production volume
Order complexity
Custom specifications
During high demand periods, processing times may extend slightly. Customers may be notified where necessary.
Production begins after order confirmation.
2. Shipping Coverage
We currently deliver:
Across Nigeria
Internationally upon request
International shipping arrangements are handled individually and may require additional confirmation for pricing and delivery timelines.
3. Estimated Delivery Time
Delivery timelines begin after the order has been completed and dispatched.
Lagos
Same-day delivery where operationally possible.
States Close to Lagos
Same-day or next-day delivery depending on logistics availability.
Other Nigerian Regions (South East, South South, North, etc.)
Estimated 2–5 business days depending on the courier service.
Delivery times may vary based on location accessibility and logistics conditions.
4. Shipping Fees
Shipping costs may be:
Paid on delivery, or
Communicated before dispatch
Final delivery cost depends on:
Destination
Package size
Logistics provider rates
Customers will always be informed before final dispatch.
5. Tracking & Delivery Updates
Where supported by the logistics provider:
Tracking information may be provided
Delivery updates may be communicated
Dispatch confirmation will be shared
Tracking availability depends on the courier service assigned to the order.
6. Failed Delivery
Customers are responsible for providing accurate delivery information.
If delivery fails due to:
Incorrect address
Unreachable contact number
Unavailability at delivery time
Additional delivery charges may apply for re-dispatch.
While we assist where possible, repeated delivery attempts caused by customer error will require additional payment.
7. Returns & Complaints
Complaints must be submitted within 7 days of delivery.
To qualify for review, the item must:
Be unused
Show no signs of wear
Be returned in original condition
Include clear photos and the order number
All cases are reviewed individually.
8. Replacements
Most verified issues are resolved through replacement.
Replacement may be approved for:
Manufacturing defects
Incorrect item sent
Verified order errors
Approved replacements are processed after review.
9. Refunds
Refunds are issued only under specific conditions.
A refund may be approved when:
Replacement is not possible
The issue is verified after inspection
The return conditions are met
Refunds are not issued automatically.
10. Custom Orders
Custom or made-to-order pieces are refundable only under strict conditions.
Refund eligibility applies only when:
The error originated from D’FOOTPRINT
Measurements were followed correctly
The complaint falls within the 7-day period
The item remains unworn
11. Contact Us
For shipping or return inquiries:
Email: support@dfootprint.com
WhatsApp: +234 812 199 3874
Please include your order number when contacting support.
D’FOOTPRINT operates with precision, structure, and accountability.
Every pair is crafted intentionally, delivered carefully, and supported responsibly.