At D’FOOTPRINT, every pair of footwear is carefully handcrafted before it reaches you. Our shipping and returns process is designed to maintain the same level of structure, accountability, and craftsmanship that defines our brand.

Please review the information below before placing an order.

1. Order Processing

All D’FOOTPRINT footwear is handmade.

Orders require a production period of 3 to 7 days, depending on:

Current production volume
Order complexity
Custom specifications

During high demand periods, processing times may extend slightly. Customers may be notified where necessary.

Production begins after order confirmation.

2. Shipping Coverage

We currently deliver:

Across Nigeria
Internationally upon request

International shipping arrangements are handled individually and may require additional confirmation for pricing and delivery timelines.

3. Estimated Delivery Time

Delivery timelines begin after the order has been completed and dispatched.

Lagos

Same-day delivery where operationally possible.

States Close to Lagos

Same-day or next-day delivery depending on logistics availability.

Other Nigerian Regions (South East, South South, North, etc.)

Estimated 2–5 business days depending on the courier service.

Delivery times may vary based on location accessibility and logistics conditions.

4. Shipping Fees

Shipping costs may be:

Paid on delivery, or
Communicated before dispatch

Final delivery cost depends on:

Destination
Package size
Logistics provider rates

Customers will always be informed before final dispatch.

5. Tracking & Delivery Updates

Where supported by the logistics provider:

Tracking information may be provided
Delivery updates may be communicated
Dispatch confirmation will be shared

Tracking availability depends on the courier service assigned to the order.

6. Failed Delivery

Customers are responsible for providing accurate delivery information.

If delivery fails due to:

Incorrect address
Unreachable contact number
Unavailability at delivery time

Additional delivery charges may apply for re-dispatch.

While we assist where possible, repeated delivery attempts caused by customer error will require additional payment.

7. Returns & Complaints

Complaints must be submitted within 7 days of delivery.

To qualify for review, the item must:

Be unused
Show no signs of wear
Be returned in original condition
Include clear photos and the order number

All cases are reviewed individually.

8. Replacements

Most verified issues are resolved through replacement.

Replacement may be approved for:

Manufacturing defects
Incorrect item sent
Verified order errors

Approved replacements are processed after review.

9. Refunds

Refunds are issued only under specific conditions.

A refund may be approved when:

Replacement is not possible
The issue is verified after inspection
The return conditions are met

Refunds are not issued automatically.

10. Custom Orders

Custom or made-to-order pieces are refundable only under strict conditions.

Refund eligibility applies only when:

The error originated from D’FOOTPRINT
Measurements were followed correctly
The complaint falls within the 7-day period
The item remains unworn

11. Contact Us

For shipping or return inquiries:

Email: support@dfootprint.com
WhatsApp: +234 812 199 3874

Please include your order number when contacting support.

D’FOOTPRINT operates with precision, structure, and accountability.

Every pair is crafted intentionally, delivered carefully, and supported responsibly.