Information

DELIVERY POLICY

D’FOOTPRINT’s delivery policy outlines our 3–7 day production timeline, same-day Lagos delivery, nationwide shipping across Nigeria, and international options upon request. We operate a structured dispatch system using multiple logistics partners to ensure reliable delivery of every handcrafted order.

At D’FOOTPRINT, delivery is handled with the same discipline as our craftsmanship.

Every order moves through a structured production and dispatch process.

We do not rush quality — and we do not compromise clarity.

1. Processing & Production Time

All pieces are handmade.

Processing time ranges between:

3 days to 7 days, depending on:

  1. Current production volume

  2. Order complexity

  3. Custom specifications

High-demand periods may extend production timelines slightly. Customers are notified where necessary.

Craftsmanship requires time. We prioritize precision over speed.

2. Delivery Coverage

We currently deliver:

  • Nationwide within Nigeria

  • Internationally (available upon request)

International delivery arrangements are handled individually and may require additional processing time and cost confirmation.

3. Estimated Delivery Timeline (After Dispatch)

Delivery timelines begin once the item has been completed and dispatched.

Lagos

  • Same-day delivery (where operationally possible)

States Close to Lagos

  • Same day or next day delivery

States Outside Lagos (South East, South South, North, etc.)

  • Estimated 2–5 business days, depending on logistics provider performance

Delivery timelines may vary based on location accessibility and logistics conditions.

4. Logistics Partners

We work with multiple logistics companies to ensure flexible and efficient delivery.

Courier selection is determined based on:

  • Location

  • Speed requirement

  • Operational availability

Once dispatched, delivery performance falls under the operational standards of the assigned logistics provider.

5. Shipping Fees & Payment Structure

Shipping fees are either:

  • Paid on delivery

  • Or communicated and confirmed before dispatch

Final delivery cost may depend on:

  1. Destination

  2. Package size

  3. Logistics provider rates

We ensure full transparency before final delivery confirmation.

6. Failed Delivery & Incorrect Details

Customers are responsible for providing accurate:

  • Delivery address

  • Contact phone number

  • Availability at time of delivery

If delivery fails due to:

  • Incorrect address

  • Unreachable contact

  • Refusal upon arrival

Additional delivery charges will apply.

While we make reasonable efforts to assist, repeat dispatch costs caused by customer error remain the customer’s responsibility.

7. Tracking & Communication

Where supported by the assigned logistics provider:

  • Tracking details will be provided

  • Delivery updates may be communicated

  • Confirmation of dispatch will be shared

Tracking availability depends on the courier handling the shipment.

8. Responsibility & Liability

Once an order has been successfully dispatched and handed to the logistics partner, transit handling falls under the courier’s operational control.

However, we actively assist customers in resolving delivery concerns where necessary.

We do not abandon responsibility — but we operate within structured boundaries.

9. Our Position

D’FOOTPRINT is built on precision, structure, and accountability.

We respect your time.

We respect our craft.

And we ensure every order moves through a clear and disciplined delivery process.

Luxury is not rushed. It is delivered with intention.

Last updated February 24, 2026