DELIVERY POLICY
D’FOOTPRINT’s delivery policy outlines our 3–7 day production timeline, same-day Lagos delivery, nationwide shipping across Nigeria, and international options upon request. We operate a structured dispatch system using multiple logistics partners to ensure reliable delivery of every handcrafted order.
At D’FOOTPRINT, delivery is handled with the same discipline as our craftsmanship.
Every order moves through a structured production and dispatch process.
We do not rush quality — and we do not compromise clarity.
1. Processing & Production Time
All pieces are handmade.
Processing time ranges between:
3 days to 7 days, depending on:
Current production volume
Order complexity
Custom specifications
High-demand periods may extend production timelines slightly. Customers are notified where necessary.
Craftsmanship requires time. We prioritize precision over speed.
2. Delivery Coverage
We currently deliver:
Nationwide within Nigeria
Internationally (available upon request)
International delivery arrangements are handled individually and may require additional processing time and cost confirmation.
3. Estimated Delivery Timeline (After Dispatch)
Delivery timelines begin once the item has been completed and dispatched.
Lagos
Same-day delivery (where operationally possible)
States Close to Lagos
Same day or next day delivery
States Outside Lagos (South East, South South, North, etc.)
Estimated 2–5 business days, depending on logistics provider performance
Delivery timelines may vary based on location accessibility and logistics conditions.
4. Logistics Partners
We work with multiple logistics companies to ensure flexible and efficient delivery.
Courier selection is determined based on:
Location
Speed requirement
Operational availability
Once dispatched, delivery performance falls under the operational standards of the assigned logistics provider.
5. Shipping Fees & Payment Structure
Shipping fees are either:
Paid on delivery
Or communicated and confirmed before dispatch
Final delivery cost may depend on:
Destination
Package size
Logistics provider rates
We ensure full transparency before final delivery confirmation.
6. Failed Delivery & Incorrect Details
Customers are responsible for providing accurate:
Delivery address
Contact phone number
Availability at time of delivery
If delivery fails due to:
Incorrect address
Unreachable contact
Refusal upon arrival
Additional delivery charges will apply.
While we make reasonable efforts to assist, repeat dispatch costs caused by customer error remain the customer’s responsibility.
7. Tracking & Communication
Where supported by the assigned logistics provider:
Tracking details will be provided
Delivery updates may be communicated
Confirmation of dispatch will be shared
Tracking availability depends on the courier handling the shipment.
8. Responsibility & Liability
Once an order has been successfully dispatched and handed to the logistics partner, transit handling falls under the courier’s operational control.
However, we actively assist customers in resolving delivery concerns where necessary.
We do not abandon responsibility — but we operate within structured boundaries.
9. Our Position
D’FOOTPRINT is built on precision, structure, and accountability.
We respect your time.
We respect our craft.
And we ensure every order moves through a clear and disciplined delivery process.
Luxury is not rushed. It is delivered with intention.